Report: SVoDs top pay-TV in US customer satisfaction

Customer satisfaction with video streaming services far eclipses that of subscription TV service, according to the American Customer Satisfaction Index (ACSI) 2018 Telecommunications Report. Video streaming services make their debut in this year’s telecom report with an ACSI score of 75, far and above subscription TV’s score of 62 – a 3.1 per cent decline over 2018. By nearly every measure, customers are more satisfied with streaming options, but some brands stand out more than others.

Source: Report: SVoDs top pay-TV in US customer satisfaction

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